Customer First Service for Limousine & Shuttle Service is committed to providing the highest possible level of transportation service to our customers. We have published a 2011 Customer First Service Plan for our customers to guarantee the highest level of Denver airport transportation service in Colorado.

 1. Offer a guarantee quote at a competitive price.
Customers no need to shop around for a better price for Denver Airport Transportation. Our DIA Shuttle & DIA Limousine Service, will offer the most current competitive price. We will beat or match a competitor’s published price based on the value of the trip distance and vehicle used. We also guarantee the quote offered is a flat rate with no hidden fees that includes luggage assistance, taxes, and parking.

 2.  On time reliable Limo & Shuttle service with consistency
To help promote on-time passenger pick up to and from the Denver International Airport our Staff will track all DIA airline flights for early and late arrivals to insure reliable service. All vehicles will be equipped with a GPS navigation system. Our Chauffeur staff is trained and required to use the “time of arrival function” on the GPS in each vehicle, to and from all destination.

3. Direct Non-stop Door to Door Limo & Shuttle service
Chauffeurs will provide direct door to door service from the curb side of any following destination Airport, Hotel, Office, or Residential Home. Customer First Limousine and Shuttle Service is committed in providing non-stop DIA transportation to any destination in the Colorado region in a prompt and safe manner at all times.

 4.  Available 24 hours a day/ 7 days a week.
Our Staff and Drivers will provide 24/7 availability to our customers for airport passenger pick up and phone reservations.

 5. Reservations & Cancellation Policy
Resevation: We will allow the customer to hold a telephone reservation without payment until passenger transportation has been completed with a credit card on file. Cancellation Policy: We will cancel a reservation without penalty if the customer has notified us within 24 hours of their reservation or for any unforeseen travel problems such as cancelled flights due to poor weather or a missed connecting flight. The Customer will also have an option to reschedule their airport transportation at no additional cost, after they have received their new travel itinerary.

6. No hidden fees
Each reservation will not have hidden fees. A flat rate will be given that includes luggage assistance, taxes, and parking. If the Customer feels they will save time in travel, the customer will have the option to request the Driver to take the Toll road E-470 with a $2 per gate fee that will be added to the fare.

7. Arriving in comfort and style
Our Staff commitment to our Customers is we will do everything possible to insure you will arrive in Comfort & Style. We will only use the latest vehicle models available and our Chauffeurs present a professional well groomed look for all occasions.

8.  Dedicated Friendly Staff
All interaction with our Customers will be polite and professional while displaying a common courtesy to customer service. Our Chauffeur staff will display knowledge of the Colorado region and current events in the area.

 9. No per person charge for Limousine Service
Our customers will not be charged a per person rate with the rental of our limousines for airport transportation. If the Customer is splitting the fare with a Co-workers or Travel Companions for the total amount we will provide a break down of charges for ease of payment. Please note: 10 passenger Shuttle service has a per passenger charge to keep cost down for the Customer.

 10. Be more responsive to “Our Guest” the Customer
Each Staff member will commit to enhancing their awareness to meet Customer satisfaction on the customers important day of travel to the Denver airport, Corporate Seminar, or Convention.

Customer First Limousine & Shuttle Service

E-Mail: cfls@comcast.net

Phone: 720-842-2186